ICFM Board - Profiles
Chairman - Paul Hollick
Paul is commercial director at The Miles Consultancy (TMC), a specialist fuel, expenses and corporate mobility services provider, and has extensive experience of building and developing business in the fleet industry. He moved to TMC in August 2014, leading their strategic development, sales and marketing plus product innovation and development. He also plays a key role in developing TMC's future partnerships, supply chain and international activities.
Between 2007 and 2014, Paul was chief commercial officer at multi-marque leasing company Alphabet (GB) Ltd. As an executive board member he was strategically responsible for their sales, marketing, product development and innovation.
Paul joined Alphabet from Inchcape Fleet Solutions where, as head of finance and IT from 2003 to 2007, he played a key role in building up the company following its earlier rebranding from Kenning Leaseline.
Paul began his career in the wine and spirits trade after graduating from Southampton Solent University with an honours degree in accountancy in 1994. He worked initially as company accountant and later as company secretary for an international wine distributor before becoming financial director of SCATS Countrystores plc in 2000, where he worked until his move to Inchcape.
Paul, a Member (MICFM) of the ICFM and Associate Member of the Chartered Institute of Management Accountants (ACMA), was made a Board Member in 2010.
Director and Deputy Chairman - Stephen Chater
Stephen has over 25 years’ experience within the automotive sector. Within BMW Group, he has held numerous senior management roles in addition to a wide breadth of commercial roles.
Most notably, he spent five years as the UK head of learning and development at the BMW Academy, where he launched the BMW Group training facility and achieved worldwide recognition for the training. He then became sales development and network CRM manager, managing tactical sales and marketing, BMW and MINI network CRM processes, and the sales communication and recognition programmes.
More recently, as head of fleet and business sales, he held overall responsibility for the delivery of all corporate, direct and special sales achievement for BMW, MINI and BMW i, leading to recognition of BMW Group as a leading fleet OEM.
Stephen is currently general manager, product and market planning for BMW. In his current role, he is responsible for BMW, BMW M, BMW Individual and BMW i product and pricing strategy, product management and market planning. He has been responsible for leading an unprecedented number of new product launches for the group, including the iconic BMW i8 plug-in hybrid sports car.
Director and Treasurer - Peter Eldridge
Commencing in 1963 with Fiat Auto UK, Peter has enjoyed a successful career in the fleet motor industry, encompassing almost every aspect of customer service and technical support.
Fleet management of a large blue chip fleet operation and senior management positions followed management roles within the franchised motor trade with major contract hire, leasing and accident management companies.
In 2003, Peter joined Inchcape Fleet Solutions as head of maintenance & accident management, progressing to head of operations in 2008 and commercial manager in 2011.
In 2014, after 11 years at Inchcape, Peter took on a new dual-role challenge as a founder director of Opus-Autoroute Ltd and commercial director at LA Coachworks Ltd. These roles encompass all aspects of accident management and vehicle damage repair, areas for which Peter has a wealth of experience.
Peter has been a member of the ICFM since 1993, joined the Steering Committee in 1996, and was invited to become a full Board Member in 1997. Peter was appointed Director and Company Secretary of the Institute in April 1999 and became Treasurer in 2009.
Peter is also regarded as one of the ICFM’s strongest lead tutors and regularly provides training support for members at both Certificate and Diploma level. In 2011 Peter was inducted as an Honorary Fellow of the ICFM.
Company Secretary - Marie Jarrold
Marie, car fleet controller at British Car Auctions, a Member (MICFM) of the ICFM, was named ‘Fleet Manager of the Year – 101 - 400 vehicles’ in the 2008 and 2009 Fleet News Awards, and also received the Fleet World 'Fleet Manager of the Year Award' in 2009.
She joined the Institute in September 1996 and holds a Diploma in Car Fleet Management, having previously attained an Introductory Certificate and Certificate in Car Fleet Management. She attained her Diploma in Car Fleet Management with distinction in 2009.
Marie has been employed by British Car Auctions for the past nineteen years, working for the first ten years in customer services before being appointed car fleet controller in January 2004. Marie was appointed Company Secretary for the ICFM in the summer of 2011.
Board Member - David Brown
David Brown has worked in the car industry throughout his professional career, starting his working life as an apprentice at a VW dealership and entering the fleet industry in 1980. Currently business development manager at the Leasedrive Group, focusing on the public and fund-raising sectors, David previously worked in a similar capacity at Inchcape Fleet Solutions and PHH (now Arval), as well as a spell for himself as a broker.
His current role includes account managing some public sector and charity fleets as well as courting new opportunities in these sectors. David is a broadly experienced customer service provider, skilled in delivering long-term, high quality customer support to a demanding customer base.
David has been an ICFM member since December 2005.
Board Member - Steve Hook
Steve's portfolio includes extensive experience in line and functional management, specialist staff, management and organisational development in a variety of roles in manufacturing, service and public sector organisations and in both corporate-led and devolved structures.
His career started with twelve years in the manufacturing sector working in engineering production and design before progressing to production management and HR. He then worked for Lex Service PLC for thirteen years in HR, management training, centre management and organisation development roles.
A qualified trainer and assessor, he has run his own consultancy business since 1991 specialising in individual, team and organisation development and management development in particular.
He was commissioned by the ICFM Board in 1992 to design and deliver a multi-tier education and training syllabus. His work on behalf of the Institute now includes continuous development of the syllabus content and scope, training design, delivery and competence assessment.
In recognition of Steve`s ongoing commitment to the Institute, he was invited to join the Board in September 2007.
He is also a full member of the Chartered Institute of Personnel and Development and has been responsible for professional trainer development on their behalf.
Steve is married with two sons and lives in South Somerset.
Board Member - Sarah Millward
Sarah Millward has worked in the fleet industry for over 15 years. She started her professional career as fleet manager for Electricity Direct UK, responsible for a fleet size of 200 vehicles. Following the acquisition of Electricity Direct by Centrica in 2001, Sarah became a fleet administrator for Centrica PLC. After four years, and following the separation of Centrica and The AA, she joined The Automobile Association and headed up the fleet for the company cars and Driving School divisions as a fleet co-ordinator looking after 2,500 vehicles. Two years later, she was appointed vehicle supply manager at The Automobile Association and in 2007 was promoted to her current position with responsibility for over 8,500 vehicles.
In her current role, Sarah is responsible for the management of the highly complex and diverse fleet across all the business areas, ensuring compliance and optimising the procurement and disposal of commercial and company car fleets.
Sarah has been an ICFM member since 2007.
Board Member - Mark Sinclair
Mark has broad experience within the fleet leasing sector and is currently chief operating officer at Tusker. He joined the leader in salary sacrifice car schemes in 2012 and was tasked with managing the business through a period of intense growth and transition. The company has tripled in size and Mark is responsible for pricing and data, purchasing, vehicle ordering, vehicle management and remarketing.
Before joining Tusker, Mark worked for Alphabet (GB) Limited for 12 years in a variety of roles including general manager of management information systems, general manager operations and director of Alphabet (GB) Limited. He worked on the project team within BMW Group to acquire ING Car Lease and merge it with Alphabet in 2011 and later took on the role of director international operations within the new Alphabet headquarters with responsibility for sourcing, remarketing and operational improvement across Europe for the combined fleet of 480,000 vehicles along with responsibility for the operational integration of ING Car Lease and Alphabet.
Mark is a chartered accountant, ACA (ICAEW).
Board Member - Nigel Trotman
Originally a librarian, Nigel entered the world of fleet in 1993 after spending a number of years as a facilities manager. He successfully operated and developed the Whitbread fleet over a 15-year period, making it one of the first to embrace an environmental approach and winning widespread industry recognition including two Fleet News Awards and a Fleet Hero Award from the Energy Saving Trust.
In 2008, Nigel joined Lloyds TSB Autolease as a consultant, with a role that included managing the Lloyds Bank fleet of over 8,000 vehicles at a time when it was being combined with the HBOS fleet.
Success here led to Nigel’s appointment as strategic fleet consultant at Alphabet, where he developed new customer benchmarking tools and was closely involved in the evolution and delivery of leading edge products such as AlphaCity and AlphaElectric. He retired from Alphabet earlier this year but remains active in the industry, writing for the fleet press and as regional secretary of ACFO Midlands.
In 2013, Nigel was inducted into the Fleet News Hall of Fame.